Refund policy

We understand that sometimes a product may not meet your expectations or may arrive damaged. Our goal is to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand your rights and options.

1. Return Eligibility: You have 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must meet the following criteria:

• It should be in the same condition as when you received it.
• It must be unworn or unused, with all tags intact.
• The item should be in its original packaging.
• You must provide the receipt or proof of purchase.

1. Submitting a Return Request: To initiate a return, you can follow one of the methods below:

• Visit this URL: https://shopify.com/55638327393/account
• Click on the profile icon in the store's navigation to access the refund policy or returns page, and then proceed to request a return.

• Enter your email address in the Email field and click Continue.
• Open the email sent from our store in your email account and copy the six-digit verification code provided.
• Return to the online store and enter the six-digit verification code.
• Selecting the Order for Return: Click on the order you wish to submit a return for.
• Choosing Items for Return: If your order contains multiple items, select the specific items you want to return.
• Providing Return Details: Choose a return reason from the options provided and add a note if necessary.
• Requesting Return: Click on the "Request Return" button to submit your return request.

1. Approval and Shipping: If your return request is approved and requires shipping, you will receive an email containing detailed shipping instructions and a return shipping label. Follow the instructions provided to return the product.

2. Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

3. Damaged or Incorrect Items: Please carefully inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately. We will evaluate the issue and make it right.

4. Contact Us: For any questions or concerns regarding returns, feel free to reach out to us at info@wwfarms.shop.

We appreciate your understanding of our refund policy. Your satisfaction is our top priority, and we strive to ensure a hassle-free return experience for our valued customers.